Envios
Envio Doméstico (Estados Unidos): Após a confirmação da sua compra, processamos e despachamos seu pedido dentro de 2 a 5 dias úteis. O tempo estimado para a entrega é de 7 a 10 dias úteis após o envio.
Envio Internacional: Para envios internacionais, o processamento e despacho também ocorrem dentro de 2 a 5 dias úteis. No entanto, o tempo de entrega pode variar conforme o destino.
Rastreamento do Pedido: Assim que seu pedido for enviado, você receberá um código de rastreamento. Com este código, será possível acompanhar o status e a localização da sua encomenda em tempo real até que ela chegue ao seu destino.
Se tiver alguma dúvida ou precisar de mais informações sobre o envio, não hesite em entrar em contato conosco. Estamos aqui para ajudar!
DEVOLUÇÕES
Return and Exchange Policy - Vibrasohm Ecofashion
Pieces with Indigenous Kene
We cherish each unique piece with Indigenous Kene at Vibrasohm Ecofashion. You have up to 7 days after receiving the item to request a refund. Due to the exclusive nature of our pieces, we conduct an inspection to determine refund eligibility. For exchanges, there is a 15-day window. Please contact us at vibrasohm@gmail.com to verify exchange availability, as each piece is unique.
Pieces without Kene
For pieces without Kene, you have 14 days after receipt to request a refund. Similarly, we will assess the piece for refund approval. Contact us to discuss exchange options, given the uniqueness of our products.
Return and Exchange Process
To initiate a return or exchange, please contact us at vibrasohm@gmail.com. Upon approval, we will provide detailed instructions on how to proceed. Items returned without prior authorization will not be accepted. Please note that shipping costs are non-refundable.
Exceptions and Conditions
We uphold the right to withdrawal as per consumer law. Items must be returned in their original condition, with tags intact and in the original packaging. Customized products or those damaged due to improper use are not eligible for return.
Refunds
Upon receipt and evaluation of your return, we will notify you of the refund approval. Refunds will be processed to the original payment method, excluding shipping costs.
Product Issues
Our pieces are crafted using artisanal techniques and natural materials, which may result in variations that enhance their uniqueness. If issues such as stains, shrinkage, or fading occur under normal use, please contact us for assessment and possible solutions.
Order Cancellations
We don't accept cancellations.